Privacy policy
Last updated: 28 May 2026
Your privacy is important to us. It is Frosty Dream's policy to respect your privacy regarding any information we may collect from you across our website, frostydreamgelato.com, and other platforms we own and operate.
Information We Collect We only ask for personal information when we truly need it to provide a service to you. This may include your name, email address, phone number, shipping address, and payment details when you place an order, create an account, or contact us. We collect it by fair and lawful means, with your knowledge and consent, and we will always let you know why we are collecting it and how it will be used.
We may also automatically collect certain device and usage information when you visit our website, including your IP address, browser type, and browsing behaviour, to help us improve your shopping experience.
How We Use Your Information We use your personal information to process and fulfil your orders, manage your account, send order-related notifications, provide customer support, and where you have opted in, send you marketing communications. You may opt out of marketing emails at any time using the unsubscribe link in any email we send.
How We Store Your Information We only retain collected information for as long as necessary to provide you with your requested service and to comply with our legal obligations. All data we store is protected within commercially acceptable means to prevent loss, theft, unauthorised access, disclosure, copying, use, or modification.
Sharing Your Information We do not share any personally identifying information publicly. Limited information may be shared with trusted third parties such as Shopify, payment providers, and delivery partners, only when required to operate our services. We do not sell your personal data to any third party. We may also disclose your information where required by law.
Third Party Links Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
Your Rights Under Malaysia's PDPA If you are located in Malaysia, you have rights under the Personal Data Protection Act (PDPA 2010). These include the right to:
- Access your personal data held by us
- Request corrections to inaccurate or incomplete information
- Withdraw consent for marketing communications at any time
- Request deletion of your personal data where legally permissible
To exercise any of these rights, please contact us using the details below.
Children's Privacy Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their personal information, please contact us and we will delete it promptly.
Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. Any updates will be posted on this page with a revised date.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.
Get In Touch If you have any questions about how we handle your personal data or this Privacy Policy, please reach out to us at enquiry@frostydreamgelato.com or WhatsApp us at +60 12-758 1121.